Refund Policy

General Refund Terms

At Stock empire, we uphold an unequivocal stance on financial transactions to ensure the veracity and legitimacy of our services. Refunds are processed under strict compliance with our terms and conditions, and discretionary evaluations shall be conducted before approving refund claims. Users are advised to thoroughly review our service offerings prior to purchase.

Eligibility Criteria for Refunds

Refunds will only be considered under circumstances of technical failures resulting in non-delivery of service.
Requests for refund must be submitted within 7 calendar days from the date of transaction.
Evidence substantiating the claim must be provided to validate non-receipt or defective service.
Users who have substantially utilized the service will not be eligible for refunds.
Refund approvals are at the sole discretion of the Stock empire management team.

Non-Refundable Transactions

Any digital product, course, or premium service that has been accessed or downloaded.
Customized or personalized services rendered based on specific user requests.
Subscription-based models where usage has commenced.
Transactions made during promotional offers, discounts, or bundled services.

Refund Process

Users must submit a refund request via official Stock empire communication channels.
Refund evaluations typically take 7-14 business days for processing.
Refunds will be processed using the original mode of payment.
In case of third-party payment gateways, additional processing times may apply.

Chargebacks and Disputes

Unauthorized chargebacks will be contested with relevant evidence.
Users engaging in fraudulent refund claims may face account suspension.
Disputes must be resolved via Stock empire’s internal resolution process prior to any external mediation.

Amendments to Refund Policy

Stock empire reserves the right to modify, alter, or update this policy at any given time without prior notification.
Users are encouraged to frequently review this policy to remain informed about their rights and obligations.