Grievance Redressal Process

At Stock Empire, we are dedicated to resolving grievances effectively and efficiently. Below is our structured approach to handling user concerns.

1. Lodging a Grievance

• Users can submit grievances through our official email or phone number.
• Every grievance is assigned a unique reference ID for tracking.

2. Acknowledgment and Review

• All grievances are acknowledged within 48 hours of receipt.
• Our team carefully reviews and investigates each grievance.

3. Resolution and Response

• Resolutions are provided within a stipulated timeframe.
• Users receive updates on the progress and final resolution.

4. Escalation

• If not satisfied, users can escalate the issue to higher authorities.
• Further escalation procedures will be communicated as necessary.

5. Contact for Grievances

• Email: info@stockempire.in
• Phone: +91 9137295340